Rewards FAQ

What is the name of the TeaZen® rewards program?+

The TeaZen rewards program is called LoyalTEA™.  Get it?  Get it?  : )

How do I participate in the LoyalTEA™ program?+

When someone creates a TeaZen store account, they automatically begin participating in our LoyalTEA program.  Simply click My Account and then click Rewards to see your points balance.

If you do not have a TeaZen store account, you may open one by clicking Create an Account and entering your information.  Once you create a TeaZen store account, you are now participating in our LoyalTEA program.

How do I earn points?+

You may earn points in several creative ways.  You will earn points when you purchase TeaZen products from our store.  You may also earn points from non-purchase behaviors, too.  These include referring people to TeaZen, providing product reviews, and sharing specific TeaZen social media activity with your network.  Check out all of the ways to earn points by going to our Rewards page.

What is LoyalTEA Levels?+

With LoyalTEA Levels, you may earn 2x or 3x as many points as when you first joined our LoyalTEA program.  Active LoyalTEA members significantly benefit from their product purchases and online activities.  Once you earn points to reach a higher level, you will remain at that level for a minimum of 12 months.  Check out LoyalTEA Levels at our Rewards page.

What can I get for the points I have earned?+

Glad you asked!  You may always redeem points to reduce the price of TeaZen products.  But, that’s not all.  You may also give points to select 501(c)(3) public non-profit charitable organizations.  TeaZen will convert your donated points into dollars, combine with the converted points from other generous customers per charity, and give the donated and collective funds to the charities on a quarterly basis.  Cool, huh?

How do I redeem my earned points?+

You may redeem your points during the checkout process at our TeaZen store.  You have the option to either reduce the price of your order OR gift $5 worth of points to a select non-profit charity.

How do I check the amount of points I have available to redeem?+

Your points balance (earned points) is displayed at the top of the Rewards page after you sign into your TeaZen store account.

Or, you may view your points balance by entering My Account and selecting Rewards.

Does it cost anything to begin earning points?+

Absolutely not!  By opening a TeaZen store account, you automatically begin participating in our LoyalTEA program.  If you do not have a TeaZen store account, you may create one by clicking Create an Account and entering your information.

Do I have to participate in promotions or online activities?+

Nope.  You are not required to participate in promotions or online activities to open or maintain a LoyalTEA membership.

The only requirement to participate in our LoyalTEA program is to open and maintain a TeaZen store account.  If you do not have a TeaZen store account, you may create one by clicking Create an Account and entering your information.

How long will it take for points to post to my account?+

You will receive your points immediately upon purchasing TeaZen products or completing our program-specific online activities.  To see our program-specific ways to earn points, check out our Rewards page.

Do my points expire?+

Nope!  Your earned points never expire.

What happens to my points if I return a product?+

When you return a product you lose the associated points with the purchase of the returned product.

May I buy extra points?+

You may earn points through product purchases and online activities.  We do not sell points.

How do I contact support if I have questions about the LoyalTEA program?+

Please Contact Us anytime with questions.

How do I donate my points to charity?+

You may donate (gift) your points during the checkout process at our TeaZen store.  You have the option to either reduce the price of your order OR gift $5 worth of points to a select non-profit charity.  Your donated points will be converted to money and the money will be donated to your selected charity within 45 days after the end of the calendar quarter.

How do I know my points donated to charity reach the charitable organization of my choice?+

TeaZen follows a strict procedure to account and distribute the defined donation amount to the select 501(c)(3) public non-profit charitable organizations.  An independent accountant reviews and verifies the accuracy of each quarterly donation distribution.  Please know TeaZen will never compromise integrity.  TeaZen will fervently pursue a legal, genuine, transparent, and significant charitable contributions program.

Is my donation tax deductible?+

Please note donations are made by TeaZen and are not tax deductible by you.  If you have any questions about your tax situation, you should contact your tax advisor.